Complaints Procedure

Our Commitment

At PrescribeMe, we strive to provide high-quality services and products. However, if you are not satisfied with any aspect of our service, we want to hear from you. Your feedback helps us improve and maintain the highest standards.

How to Make a Complaint

  1. Contact Us: If you have a complaint, please contact us by email at info@prescribeme.co.uk. Provide your order number, full name, contact details, and a detailed description of the issue.
  2. Acknowledgment: We will acknowledge receipt of your complaint within 2 working days.
  3. Investigation: Our team will investigate your complaint thoroughly and fairly. This may involve reviewing your order, contacting relevant staff, and gathering additional information.
  4. Resolution: We aim to resolve complaints within 10 working days. Once our investigation is complete, we will contact you with our findings and proposed resolution.

Escalation

If you are not satisfied with the initial response to your complaint, you can escalate the matter by contacting our management team at info@prescribeme.co.uk. Please include your original complaint reference number and any additional information that may assist us in resolving the issue.

External Resolution

If you remain dissatisfied with our final response, you may seek further assistance from relevant external bodies such as trading standards or other regulatory authorities.

Contact Us

If you have any questions about our complaints procedure or need assistance with your complaint, please contact us at info@prescribeme.co.uk. We are committed to resolving your concerns promptly and effectively.

Registered & Regulated By

1 (1)

Superior Health Solutions Ltd is the entity resposible for the prescribing service of PrecribeMe. This service is clinically led and regulated by Care Quality Commission.

2 (2)

The GPhC is the official body that regulates all pharmacists in the UK. They ensure that we prioritise your safety and meet the highest standards.