Returns Policy

Company Information

Company Name: Superior Health Solutions Ltd (t/a Prescribe Me)
Email: info@prescribeme.co.uk
Registered Business Address:
Unit 82a James Carter Road,
Mildenhall,
Bury St. Edmunds,
England,
IP28 7DE

Our Returns Policy

At PrescribeMe, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may return it to us for a refund or exchange, subject to the terms below.

Eligibility for Returns

  1. Timeframe: You have 14 days from the date of receipt to return your item.
  2. Condition: Items must be returned in their original condition, unopened, and with all original packaging and labels intact.
  3. Exclusions: We do not accept returns for prescription medications, perishable goods, or any items marked as non-returnable.

How to Return an Item

  1. Contact Us: Email us at info@prescribeme.co.uk with your order number and reason for the return. We will provide you with a return authorization and instructions on how to return your item.
  2. Packaging: Ensure the item is securely packaged to avoid damage during transit. Include a copy of the return authorization and your original invoice.
  3. Shipping: You are responsible for the cost of returning the item to us. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

Refunds

  1. Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-7 working days.
  2. Method of Refund: Refunds will be issued to the original method of payment.
  3. Shipping Costs: Original shipping costs are non-refundable, except in cases where the item was defective or we made an error with your order.

Exchanges

If you wish to exchange an item for a different product, please contact us at info@prescribeme.co.uk. We will process the exchange once we receive and inspect the original item. Please note that additional shipping charges may apply.

Damaged or Faulty Items

  1. Reporting: If you receive a damaged or faulty item, please contact us at info@prescribeme.co.uk within 48 hours of receiving your order. Provide your order number and a description of the issue.
  2. Resolution: We will arrange for a replacement or refund, depending on your preference and item availability. In cases of damaged or faulty items, we will cover the cost of return shipping.

Contact Us

If you have any questions about our Returns Policy, please contact us at info@prescribeme.co.uk. We are here to help and will respond to your inquiries promptly.

Registered & Regulated By

1 (1)

Superior Health Solutions Ltd is the entity resposible for the prescribing service of PrecribeMe. This service is clinically led and regulated by Care Quality Commission.

2 (2)

The GPhC is the official body that regulates all pharmacists in the UK. They ensure that we prioritise your safety and meet the highest standards.